Having issues?  We're here to help

We are committed to ensuring any issues you are experiencing are dealt with as swiftly as possible.  Your warranty entitles you to the following services.

Your warranty entitles you to the following services.

  • Replacement of blown double glazed units up to five years from installation
  • Replacement window handles, window locking mechanisms, window hinges and window adjustments up to 12 months from installation
  • Replacement door handles, letter boxes, locking mechanisms, locking barrels, hinges and door adjustments up to 12 months from installation
  • Frame discolouration and distortion including warping up to 10 years from installation

*Please note: Warranty applies to the original purchaser and does not transfer to new home owners*

Warranty Claims Form

To enable us to respond to your enquiry as quickly as possible please fill in all fields in the warranty claims form and attach photos to support your claim

Installation address

Installation Details

To help us respond to your claim more quickly please upload photos that help describe the problems.
Please note: If your installation date was more than 10 years ago, your warranty is no longer void.
Please use this field to describe the warranty work required.
Thank you! Your claim has been submitted. We aim to respond to you within three working days.
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